Information about WasteSupport

Privacy policy
Privacy Policy for WasteSupport

The Chartered Institution of Wastes Management (CIWM)  is committed to protecting your personal information. We want to maintain the trust and confidence of every one who use our products and services including our websites.

This privacy policy is specific to the use of the WasteSupport website. You should read this policy alongside the privacy policy on the CIWM website which provides further details on how CIWM manage and protect your data. It also provides full details of CIWM as the data controller for the WasteSupport website.

We may change this policy from time to time in accordance with changes at CIWM or to reflect changes to regulation or legislation. Please check this page regularly to ensure that you are happy with any changes. By using our website and sharing personal information with us you are agreeing to be bound by this policy and the privacy policy on the CIWM website.


  • Users – End users of the WasteSupport website
  • Service – Access to and use of the WasteSupport website including ability to list items on WasteSupport and to contact users about those listings
  • Service provider – CIWM
  • Platform provider – Sharetribe

Who provides WasteSupport?

The WasteSupport website is provided by CIWM using the Sharetribe platform. Details on the Service can be found in our Terms of Use.

How are your personal details used?

We only collect the information that is necessary to provide the Service. The data we collect is listed below. This data is only used to provide the service and is not used for any other purpose.

Collection of some of this data is mandatory for us to deliver the service. Mandatory data is clearly marked on the WasteSupport website. If you do not wish to provide the mandatory data you will not be able to use the Service.

We may collect other information about your visit to our sites, including information on your listings, your IP address, and information regarding what pages are accessed and when. We may use this information to provide tailored information about the Service to you.

We do not store any financial information, including debit/credit card details, on our website.

CIWM will not share Users personal details between Users but do provide the option for Users to choose to share their personal information on their listings. Once Users share their personal details with other Users this data is no longer covered by this privacy policy.  

In providing this service we use a third party data processor; Sharetribe. Sharetribe may use servers outside of the EU. When they do so your data is protected under separate agreements with similar protections to the GDPR provisions.

System usage information is also collected using cookies. The usage information is not connected to the personal information you enter. More details on how we use cookies and how you can switch them off can be found at

What data do we collect?

The personal information we collect, or you give us, may include (but not limited to):

  • Personal details: Name, email address, phone number, postal address
  • Account details: username, password (stored in encrypted format)
  • The description text that you may write about yourself
  • Statistical data about service usage, e.g. the number times you have logged in
  • Messages sent and received through the contact form on the website are only visible to the recipient, sender, WasteSupport administrators and the software developer

In providing the Service we may also choose to record your details in our customer database IMIS (hosted by our third-party service provider ‘iFINITY’) for processing your requests and for possible follow-ups to better serve you.

The legal basis for the processing of your personal data is your consent and/or any other applicable legal basis, such as our legitimate interest in engaging in commerce and offering products and services of value to you; where such processing is necessary to perform our contract with you or to take steps before entering into our contract with you; and/or where such processing is necessary to comply with our legal obligations, resolve disputes and enforce our contractual agreements

Sharing of the information

We will not sell or rent your information to any third parties and we will not share your information with any third parties for marketing purposes. We only disclose information to third parties or individuals who process your information on our behalf or when obliged to do so by law. Further details on this can be found in the CIWM privacy policy here.

We may disclose aggregate statistics about use of WasteSupport to our partners and other reputable third parties and for other lawful purposes, however these statistics won’t include any personally identifying information.

Correcting your information and withdrawing consent

Your data will only be retained for the life of this Service. If you wish to correct your information or withdraw your consent for its use, then you have the right to do this at any time.

You can change your information through the system or by contacting us by phone, email or mail.

You can delete your account through the system and this will prevent further visibility and communications, including system notifications. However, if you require us to permanently delete all the personal data associated with your account then please contact us by phone, email or mail to request this.

Who is responsible for my personal data on WasteSupport

The data controller is:

Data Controller


Full details at

The data processor is:

Sharetribe Ltd

How to complain

You have the right to complain to the Information Commissioners Office (ICO).

WasteSupport is powered by the Sharetribe marketplace platform.

Want to create your own online marketplace website like WasteSupport? Learn more.